Accountability: Who is responsible and what they did to make something happen

Activities: The tasks, actions or services that take place in your project to achieve its outcomes

Aims: The overall change you are trying to achieve.

Attribution: Working out if anyone else contributed to the achievement of the outcomes

Baselines: Where you are at the start of your work

Big Lottery Outcomes Approach: The way the Big Lottery expects the organisations it funds to plan, monitor and evaluate their work (useful even if you are not being funded by the Big Lottery)

Commissioning: The process of specifying, securing and monitoring services to meet needs

Confidentiality: Keeping things private and not sharing information about people without making it anonymous or getting their permission first, unless someone is at risk of harm

Data: The information you have gathered

Data analysis: Understanding the information you have gathered

Deadweight: Working out if changes would have happened without your intervention

Distance travelled: The difference between where you started and where you end up

Inclusive: an inclusive process ensures that everyone can be involved in a way that is safe, comfortable and meets their needs

Indicator: How you measure that the result is being achieved

Jargon: Words that are only used in certain circumstances and lots of people won’t know what they mean

Measuring: Gathering information on how your project is going

Meaningful participation: When the people who are affected by something are able to have a significant say in how it is organised and what happens

Monitoring: Checking how you are doing regularly over the course of your project

Evaluating reviewing your performance measures to see if you have made a difference and

Need: The reason your project exists

Outcomes: The specific changes that result from your project

Outcomes Process: The process by which you decide what difference you expect your project to make and how you will be able to tell if it does so

Outcomes Star: A tool that you can use to measure changes

Outputs: What you do, the activities you deliver in your project

Participative: A process that support people to join in, have a voice and really get involved in what is going on

Participant: A person who is taking part in a process, project or event

Performance Accountability: Planning how you measure the impact of your project, service or activity

Performance Measure: How you measure the impact of your project or activities

Pilot: A practice run

Population Accountability: Planning what you will do and how you can check if it has worked

Quality: How good your services are, how well you have reached your target and what percentage of those you were trying to reach did you reach

Qualitative data: Information gathered in words.

Quantity: how much you’ve done, how much effect you’ve had

Quantitative data: Information gathered in numbers

Result: What you want to achieve

Results Based Accountability: A model that can help you measure outcomes

Richter Scale: A tool that you can use to measure changes

Tracking Progress: Measuring the extent of change that is happening

Social Return on Investment: A model that help you measure outcomes

Stakeholders: All the different people who have an interest, a say or might be affected by the work you do

Strategies/ Action Plans: Methods, plans and actions that will achieve your results.

Triangulation: Getting more than one person’s perspective on a subject

Turning the Curve: The point where things start to change for the better

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