Part 9: RESULTS BASED ACCOUNTABILITY

RBA is an outcomes framework for tackling strategic or population outcomes to address the wellbeing of a whole population. It is best used where the strategic outcomes are agreed, for example, across a county borough. This is followed by a process where different services or projects are then sought to contribute to meeting the outcome. The project would work with a customer population, and the results described as outputs (not outcomes). It has a very simple and effective way of looking at what a project may deliver, looking at the effort (how much you do), and the effect (the quality of what you do).

R.B.A. comes from an American book called “Trying Hard is Not Good Enough” by Mark Friedman.Below are some of the key terms in R.B.A.

  • Result is the outcome you want to achieve.
  • Accountability is about who is responsible and what they did to make something happen.
  • Indicators are a way to measure the result is being achieved. R.B.A. suggests having 3 to 5 indicators for each result.
  • Baselines are where you are at the start of your work for each of your chosen indicators. A baseline chart shows how you are doing versus your indicators.
  • Turning the Curve refers to the point where things start to change for the better. Turning the Curve is the point on a graph where you stop going in one direction and start going in another.
  • Strategies/ Action Plans are the methods, plans and actions that will achieve your results.
  • Performance Measure’s show how you measure the impact of your project or activities. It looks at what you did, how you did it and whether anyone else was better off. R.B.A. suggests having 3 to 5 performance measures per outcome.

The basic principle of R.B.A.:

  • Start with the end result and work backwards step by step to the means.
  • Establish what the problem is before you decide what to do
  • Remember it’s all about results, not how you do it
  • Think about the needs before the solutions.

Other principles of R.B.A.:

  • R.B.A. is about how to plan in a way that takes people from talk to action quickly.
  • It aims to use simple language, common sense and little paper. Every aspect of what you do should be useful.
  • Think about ways of working that cost little or nothing, they can be the most effective aspects of work with communities.

This is a free resources, visit: http://www.raguide.org/


Continue to Part 10:
SOCIAL RETURN ON INVESTMENT


Return to Part 8:
SOFT OUTCOMES AND DISTANCE TRAVELLED


1 Comment

  1. RBA has been developed in an effort to come up with a more strategic way in which we can plan, measure and report on the work we do to make the lives of the people we work with better. This usually involves a wide range of organisations and public bodies working across a wide area, such as a county, each contributing towards making a difference to peoples lives,

    Whilst the project would work with a customer population, and the results described as outputs (not outcomes) it does have a very simple and effective way of looking at what a project may deliver, looking at the effort (how much you do), and the effect (the quality of what you do).

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